FAQs

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If you have a question which is not listed below, please feel free to contact us on 01506 430615. Alternatively you may come along to the Centre and see us in person. We look forward to hearing from you.

Q?

What is the main role of Braid House?

A.

Braid House is a Day Centre for older people who meet the criteria of having high dependence illness, who needs assistance for re-enablement, for those people with dementia and for people whose carers require respite.

Q?

What does Braid House aim to achieve?

A.

Our aim is to:

  • Provide a warm and inviting atmosphere
  • Offer respite to family and to carers
  • Provide a range of activities which are designed to meet the needs of each individual
  • Provide a range of services which are beneficial to clients
  • Give support and advice to clients when required
  • Liaise with other agencies and advocate on behalf of clients whilst respecting confidentiality
  • Q?

    What is the history of Braid House?

    A.

    Braid House was first established in 1980 in a house in Dedridge with a grant of £5000 from Lothian regional council. Clients were charged 50p for the service then. Clients were collected in a mini bus, provided with lunch which was cooked by the organisers and then after activities in the afternoon, clients returned home at 2pm. After 18 months in Dedridge the number of clients had increased to 36 and the house was no longer suitable. Another building became available near to the shopping centre and this was secured for the day centre through The Livingston Development Corporation so in March 1982 the day centre took on the name of Braid House in line with other buildings in the Dedridge area which were named after hills such as Lammermuir House and Pentland House. In 1984 Howden Health Centre moved to new premises at St Johns hospital and with the support of Lothian regional council and Livingston Development Corporation the old Howden Health Centre was renovated for Braid House Day Centre.

    Q?

    How do I get referred to Braid House?

    A.

    Under the Single Shared Assessment all referrals for the service are allocated at the Day Care Allocations Group which meets on a monthly basis within Braid House. All prospective service users have a home visit by a keyworker, and are given a day visit at the Centre before admission.

    Q?

    Is there a fee for attending Braid House?

    A.

    There is a charge for the service which is currently £7.50 per day. For clients who provide their own transport to the Centre the charge is £4.50. There is a retainer fee of half the cost if the client is unable to attend.

    Q?

    Is there food served while attending Braid House?

    A.

    There is tea/coffee and home baking on arrival in the morning, a 3 course lunch and tea/coffee and home baking in the afternoon.

    Q?

    Is there transport available to and from Braid House?

    A.

    The Centre has 3 mini-buses all with passenger lifts to bring clients to and from the Centre. Pickup times from 9:15am and returned home between 4-5pm (all times quoted are approximate).

    Q?

    How many clients can attend Braid House per day?

    A.

    The Centre has a maximum of 51 places per day.

    Q?

    Are the staff members at Braid House qualified?

    A.

    In line with the National Standards of Care for Support Services the Centre Manager has the Registered Manager's Award and the Assistant Manager has SVQ Level 4. Care Workers have acieved SVQ Level 3. There is an ongoing policy of professional development for staff and volunteers. Our catering staff have Elementary Food Hygiene Qualifications and all our drivers have achieved Midas Award. Our bus attendants have achieved Passenger Assistance Training Awards.

    Q?

    What measures are in place to ensure the quality of service is retained?

    A.

    Within the Centre there is a complaints policy, a comments box and opportunities for clients to speak one to one with the manager or member of staff or at the regular discussion meetings. The Centre also uses client questionnaires to identify the quality of service. There is a Client's Committee which meets 4 times per year to ensure that Client's rights, ideas or issues can be heard. Clients also meet with the Manager on a regular basis to have informal meetings to share information and views. Braid House has 16 members of staff, over 20 volunteers and everyone is committed to ensuring that clients have the highest quality if care provided in a warm and friendly environment. At Braid House we offer person centred care and our reports from the Care Commission reflect this.

    Q?

    What is a key worker and will I be assigned one?

    A.

    Each client has a key worker in our Centre who will work with the client, their carers and other professionals to develop a personal plan which will ensure the client receives the service they need. Clients are encouraged to share their views during reviews of their personal plan.

    Q?

    What is the Buddy System?

    A.

    The Buddy System was introduced in 2008. There are currently eight buddies at Braid House and one will meet witha new client on their first day at Braid House, will introduce the new client to other clients, accompany them to lunch and provide a tour of the Centre. This support is invaluable and has proved to be a positive in providing clients with a feeling of ownership and empowerment. It also make a new client feel welcome and less anxious.

    Q?

    Does Braid House offer carer support?

    A.

    We realise that it is difficult for clients to come along to a large Day Centre so to make the experience as enjoyable as possible the client's keyworker will be on the duty to welcome the new client and on of the client's in our "Buddy System" will also welcome the new clients and introduce them around and accompany them to lunch. We also provide support for the carers of clients even if the client does no longer attend Braid House. Our Carer's Co-ordinator organises monthly Carer Meetings to provide information and support. The Carer's Co-ordinator also provides an outreach service to Carer's by providing support by phone. Carer's are always welcome to call in to the Centre or telephone for advice or support.

    Q?

    Is there a variety of activities I can participate in?

    A.

    Braid House offers social, physical and mental stimulation through a wide variety of activities designed to meet the needs of each individual client such as reminiscence, music group, newspaper discussions, quizzes, art therapy, cooking, and local trips. We believe that clients have a right to choose what they wish to do at the Centre and through client participation it is very much their Centre so we are flexible with service delivery.

    Q?

    Is there an on-site therapist?

    A.

    Braid House has the services of a trained therapist who carries out treatments such as hand massage, aromatherapy and reiki in our specially designed relaxation room.

    Q?

    Does Braid House offer a sitter service?

    A.

    Yes. Braid House has a sitter service where clients can be brought to the Centre in an emergency or crisis situation.